By choosing to avail our services:

• The customer warrants and certifies that He/She is the owner or person responsible for the dog(s) brought to any DogNation center for availing the services offered.
• They agree that they are ultimately responsible for determining whether boarding or daycare and pool activities are appropriate for the dog(s). They further agree that they are responsible for any risk posed by undisclosed medical conditions or behavior concerns.
• They acknowledge that should they give permission for the dog(s) to participate in group play activities, they recognize the possible risks involved in this activity, including but not limited to minor nicks and scratches and accept full responsibility for any illness or injury that might happen to the dog(s), and accept full financial responsibility for any charges that may occur.

ACTIVITIES

Unless explicitly requested not to do so, customer understands that their dog will engage in a customized exercise program while in the care of DogNation. They further understand the workout program created for their dog(s) and corresponding outcome are dependent upon a number of factors including but not limited to the condition and age of the dog.

MEDICAL INFORMATION & VET

Customer understands they are responsible for, and agree to provide DogNation staff with the latest complete information about their dog(s), including underlying medical conditions, medications, physical limitations, behavior concerns, veterinarian doctor’s name and contact information, and veterinarian recommendations and limitations for the dog(s) brought to DogNation.

ACCIDENTS, INJURY, FATALITY OR THIRD PARTY DAMAGES

Customer also accepts full responsibility for any damage or injury to persons, property or animals arising out of the dog's participation in daycare, use of the grounds, facility, or pool, and the actions and conduct of the customers and the dog(s). Accordingly they agree to indemnify DogNation and its owners, employees, and independent contractors, for monetary damages and attorney fees; and further waive all personal claims and releases against DogNation, its owners, employees, and independent contractors for damage, injury or death sustained by the guest dogs / customers, arising out of their dog's participation in the activities and services provided by DogNation or Anubis Lifestyle Pvt. Ltd., or presence on or use of the premises where services are performed; and further waive subrogation claims of insurers.

VIDEOS & IMAGES

Customer also accepts full responsibility for any damage (accidents or infections/disease), injury or even fatality to their Dog, other persons, property or animals arising out of the dog's participation in daycare, use of the grounds, facility, or pool, and the actions and conduct of the customers and the dog(s). Accordingly they agree to indemnify DogNation and its owners, employees, and independent contractors, for monetary damages and attorney fees; and further waive all personal claims and releases against DogNation, its owners, employees, and independent contractors for damage, injury or death sustained by the customer's Dog, arising out of their dog's participation in the activities and services provided by DogNation or Anubis Lifestyle Pvt. Ltd., or presence on or use of the premises where services are performed; and further waive subrogation claims of insurers

SERVICES

• The Centre allows check-in/out of boarding and day-care dogs between 9 am to 9 pm. Patrons are requested to strictly adhere to these timings as it disrupts our daily routine otherwise.
• All socialization, daycare, and boarding services require a prior orientation session to assess the temperament of the guest dog. We do not take in aggressive or potentially aggressive dogs since we do not have the setup for it and maintain a leash-free open environment.
• All payments are collected in full at the time of check-in. A service will only commence after the full payment is cleared at the reception. In case of extensions and add-on services during their stay at DogNation, the payment for such services also needs to be collected when the extension or service is requested. Patrons are requested to cooperate for a smoother checkout.
• Patrons leaving their fur babies for boarding stays beyond a period of 10 consecutive days need to provide their PAN/AADHAR card at the time of check-in along with their permanent address.
• Computation for boarding happens on the completion of 24 hours, post which we offer a grace period of 1 hour. Please note, daycare charges are applicable post that.
• We offer discounts in the form of cash discounts and complimentary services as per our pre-defined discount slabs and the promotions running for the month. Patrons are requested not to request further discounts.
• Charges are based on the current weight of the dog as per service. For female dogs, patrons are requested to clearly mention the dates of their last heat cycle. We do not take in females on heat as we maintain a leash-free open environment. In case your fur baby comes on heat during their stay here, we isolate them. Parents in that case are requested to send all supplies to keep their baby comfortable like sanitary napkins, napkin holders, etc.
• Dog Patrons will only be provided with meals that are on our menu. If the parent wishes to provide any special diet or raw ingredients like paneer, mutton, lamb, etc they can do so.
• We do not allow beef on our premises due to religious sentiments. In case your dog is on a beef diet, it will have to be replaced with some other form of protein.
• It is common for dogs to get minor cuts, bruises, etc while playing since we maintain a leash-free open environment encouraging free play for all our guest dogs. Parents are requested to take it in their stride and encourage open play.
• Patrons are always requested to share an emergency contact of a person capable of coming down to the Center physically in case the parent is unavailable or out of town.
• In case of any serious injury, the parent is informed and first aid is done. The parent can get in touch with their own vet, or get an online consultation done at the centre. All medical expenses will be borne by the parents.
• Please note, that DogNation is not liable to provide any transportation facility in case of any vet visits during medical emergencies and will not be able to provide any regular vet visits during recovery or treatment while the dog boards with us. The parent or the emergency contact provided will be required to manage all such eventualities as required for the dog’s treatment including but not limited to monetary expenses etc.
• In the event of any accident, injury, or fatality, directly or indirectly, DogNation (Anubis Lifestyle Private Limited), will not be liable in any form or way as parents should decide whether a leash-free setting and other services offered by DogNation (Anubis Lifestyle Private Limited) are suitable for their Dog (pet) based on medical, behavioural and other underlying health or physical limitations.
• Since we are an activity and recreation Center, we do not take in geriatric dogs as they are usually not comfortable in such settings. DogNation can make an exception to this rule on a per-case basis.
• Our guest dogs are made to participate in a lot of physical and mentally stimulating activities as part of their daily routine to make them confident and socially well-adjusted dogs.
• Videos are shared between 9 am to 9 pm as per our daily schedule. We typically send across 3-4 videos in a day.
• Boarding includes 2 meals as per the size bracket of the dog and is chargeable over and above. The fur babies also get a snack available on the menu, if requested. For puppies, the number of meals can be increased depending on the quantity of food needed to be given.
• We administer your furry family’s medication if required as per the details given at the time of check-in.
• Please note, dogs with any behavioral issues like humping tendency, resource aggression, food aggression, etc will require to be isolated as per DN staff discretion after intimating the parent. This is done to avoid any untoward situation leading to injury or accident. Patrons are requested to kindly cooperate.
• In case a dog is found to have ticks and fleas at the time of check-in, the dog will be required to get a tick flea bath at the expense of the parent before any other service is given. In case the parent refuses the bath, we will not be able to offer the service. Kindly note, that this is done to ensure our premises are not infected and to maintain the hygiene of all guest dogs.
• All our guest dogs undergo a tick flea and hygiene check as part of their daily routine in addition to being checked at the time of check-in/out. This is done to ensure dogs are not infected with ticks or fleas at our premises.
• Kindly note, given the Bangalore weather and the fact that our guest dogs get a lot of outdoor time they are highly susceptible to ticks and fleas on their bodies. We follow stringent protocols of checking them daily and our premises get sprayed with anti-tick flea chemicals daily; however, we strongly recommend that they are always kept under some preventive care like Bravecto/spot on or equivalent to ensure continued immunity.
• Guest dogs are also given basic grooming like a wipe-down and a brushing session every day after their outdoor activities.
• Kindly note, dogs who are boarding with us for longer stays are recommended a bath at the end of their stay. Despite our daily basic hygiene regimen, they are bound to get dirty. Any add-on services like bath/grooming etc are chargeable.
• Kindly note, that Kennel Cough is a mandatory vaccine for boarders and needs to be given at least 5-6 days before the boarding date. Since it is a highly communicable disease that can be picked up just about anywhere, parents are requested to make an informed decision.
• All dog patrons should be up to date with their basic yearly vaccines of DHPPIL and ARV to avail services with the exception of the grooming and spa service. Such dogs will not be allowed to mingle with other dogs for their own benefit and interest.
• Parents are requested not to reach out on call/WhatsApp to any of the team members after working hours to check on their dogs. All updates need to be collected within operational hours (9 am to 9 pm). We DO NOT offer 24-hour chat support. In case of an emergency, the DN team will reach out to the registered number or the emergency contact provided.
• All Daycare includes 1 meal as per the size bracket of the dog. Half-daycares do not include meals; however, patrons can add a chargeable meal.
• We request parents not to send a lot of personal items when sending for boarding as the center carries all necessary supplies. However, we understand that your fur baby might have some favorite items, hence we request no more than 3 items per dog excluding the leash, collar, food, and medication.
• In case of add-on services requested on the day of checkout like grooming or swimming, parents are requested to come in at the mentioned time of checkout to avoid waiting. In case of checkouts before the designated time, parents are requested to make an inquiry beforehand and wait for confirmation before coming in.
• Please note, that dogs with long stays and add-on services like swimming will get their services scheduled only on the weekdays to avoid a rushed service experience on the weekends.
• DogNation reserves the right to refuse service to any patron depending on the temperament of the dog

SWIMMING

• The swimming pass is for a total duration of 2 hours where the dog can be in the pool anywhere between 45 mins to an hour depending on the individual dog’s stamina and the number of breaks required. The guest dog is given fresh water rinsing followed by a towel & blow dry. Kindly note this is not a full shampoo bath.
• Patrons can request bathing and grooming services post the swim session which will be chargeable services.
• Patrons who have dogs who are not comfortable around other dogs and are looking for swimming sessions are requested to come in on weekdays in order to avoid any untoward situation. DN requests to clearly mention the temperament of your fur baby so we help you with a solo slot, basis availability.
• DN will not be able to service patron’s dogs who are not comfortable around strangers and do not allow to handle, as our handlers will require to physically lift and assist them in the pool.
• Parents are not allowed to go inside the pool. All our swimming sessions are supervised and assisted by experienced handlers who help our furry friends have a safe fun and fun-filled experience. However, parents can be present around the pool to engage and encourage them.
• Parents do not require to carry any towels or treats for the swimming sessions. In case a dog patron is very driven or particular about a toy or a treat, parents can carry that along.
• Parents are requested not to feed the dogs at least 2 hours prior to the swim session.
• Certain dog breeds like pugs, boxers, bulldogs, and Dachshunds are not natural swimmers and DN doesn’t allow swimming for such breeds at the premises unless prescribed by the vet for medical reasons.
• Kindly note, we levy a flat rate for the swimming service and no refunds will be initiated if the dog doesn’t swim for the entire duration of the swimming pass as different dogs have different capacities and inclinations towards the pool.
• Kindly note, parents are ultimately responsible to decide if swimming as an activity is suitable for their dogs or not. Kindly ensure all underlying medical conditions are disclosed.
• Parents with senior dogs need to be mandatorily present for the swim session.
• Parents who want swimming service on a more regular basis for hydrotherapy, weight management, or recreation can opt for the subscription packages to avail of discounts and free services.
• Advance bookings need to be reconfirmed a day prior.
• DogNation reserves the right to refuse service to any patron depending on the temperament of the dog.

GROOMING & SPA

• We do not encourage or provide services that might be detrimental to the health of a dog like shaving of the coat, dyeing of the coat unless it is for a medical reason.
• Dogs with an extreme infestation of ectoparasites (Ticks & Fleas) and opting for a tick treatment will be charged an additional labor cost of Rupees 500/- plus taxes owing to the tedious and time-consuming nature of the service.
• Dogs with extreme tangles and matting might require to get their hair trimmed off with an uneven look after consent from the parent.
• We do not sedate guest dogs during grooming.
• Full grooming includes the following services:
  • Bathing
  • Coat conditioning
  • De-shedding & de-raking (for mild cases)
  • Nail trimming & filing
  • Ear cleaning
  • Teeth brushing
  • Nose & paw balming
  • Natural trimming and shaping as per breed standard
  Please note: Full grooming doesn't include full body trim, but only specific parts like face, bum, ears, mane, sanitary trimming, tail, and paws.
• In case the patron wants a full body trim, they can opt for the hair trimming/styling service.
• In case a dog is uncooperative and does not allow us to carry out the service, the parents will be intimated accordingly. We can muzzle the dog if the parent so wishes to finish the service, however, if the dog is extremely uncomfortable and stressed out, we do not recommend force and rather advise the parent to desensitize the dog for a better grooming and vet visit experience.
• The following breeds will only be given a natural trimming and shaping as per the breed standard and are not eligible for a full body trim as it can be detrimental to their skin and coat. Full body trimming or shaving for such dogs will not be done unless it is for some medical reason with a vet’s prescription:
  • Golden Retriever
  • Labradors
  • Beagles
  • Huskies
  • Malamute
  • Chow Chow
  Natural trimming and shaping will include Face (wherever applicable), ears (thinning and shaping wherever applicable), paws, tail, underline, bum area, and sanitary trimming (private parts). In case of excessive shedding for such dogs kindly re-check their diet plan to ensure a balanced diet, get them on a regular massage routine, or consult their vet. Full body trim in such cases will not solve the problem and shouldn’t be opted for as it can be detrimental to their skin and coat.
• Advance bookings need to be reconfirmed a day prior for DN to hold the slot.
• DogNation reserves the right to refuse service to any patron depending on the temperament of the dog.

TRAINING

• Patrons can opt for additional paid sessions if they feel the need for it.
• Please note, we use positive reinforcements for all our training sessions and foster and encourage bond-building exercises between the dog and the pet parent.
• All payments need to be made in full and upfront to sign up for the training sessions.
• Our sessions are typically 45 minutes to an hour long and are designed with enough breaks in between to ensure the continued interest of the dog. Parents are encouraged to ask questions and clear their doubts during the break given to the dog.

SUBSCRIPTION

• All patrons who are looking to become regulars at DogNation can opt for our subscription plans.
• Subscriptions can be taken up in any multiple of a month like monthly, bi-monthly, quarterly, etc. Discounts and benefits are given depending on the bill amount and the duration of the package.
• Subscriptions are customizable as per the requirement of the patron; however, they require a minimum of 2 services per week to be eligible for a subscription and for regularity to be maintained. For example, a subscription of 2 months cannot be designed with just 4 sessions in total, including all of the opted services.
• Kindly note, the subscription plan needs to be selected only from the following major services:
  • Daycare
  • Boarding
  • Swimming
  • Full Grooming
  • Bath
  • Oil Massage
• Patrons are encouraged to take advantage of the array of services offered at DogNation, catering to all their furry friend’s needs like daycare, boarding, swimming, grooming, etc. They can create a well-rounded and wholesome package to enjoy higher discounts and benefits.
• Patrons are requested to finish all the opted services within the selected duration. DogNation offers the provision of pausing the membership for:
  • 30 days for subscriptions that are 3 months and above
  • 45 days for subscriptions that are 6 months and above
  • A monthly subscription will have a provision of extension for a week
  • A subscription of 2 months is offered 14 days
  However, no further extensions will be provided after the pause days are exhausted. To ensure continued service, DogNation is operational all 7 days a week, and priority is always given to our subscribers. However, patrons are requested to confirm their appointments in advance to ensure bookings are blocked.
• Kindly note, the services opted for in the package cannot be converted to any other service. For example, boarding cannot be converted to swimming or a bath and vice versa. Patrons are requested to understand their requirements thoroughly before opting for the same.
• Any extra service that the patron might request during the period of the subscription will be charged in full. The discounts offered on the subscription package are only applicable for the agreed number of services at the time of sign-up and don’t extend to any service over and above that package.
• Kindly note, the discount slabs keep changing from time to time as per our marketing and promotion plans and do not remain fixed. The discount and complimentary services offered at the time of sign-up for a particular plan are only applicable for the said period and for the chosen services and are subject to change on renewal.
• In case a patron is unable to finish all the opted services for unavoidable reasons within the subscription duration, DogNation offers the provision to carry forward a maximum of 2 sessions of each service in their renewal program. For example, if a package is left with 3 daycare and 2 swimming sessions and the duration gets exhausted, patrons can request 2 sessions of daycare and 2 sessions of swimming to be carried forward to the next subscription package on renewal. Kindly note, the renewal has to be done within one month of the last day of expiry.
• Facility maintenance, unmanageable weather conditions, or public works undertaken by the government may cause unforeseen closure/unavailability of certain services like swimming, etc. The company will compensate the subscribers with extra time for using their subscription sessions equal to the duration of the unavailability of such services due to the above-mentioned causes but will not be obligated to provide additional services. The decision for the same will be at the sole discretion of the company based on subscriber requests.
• Subscription packages are non-transferable to other friends and family since we require many pre-checks and temperament assessments to ensure DogNation is the right fit for your fur baby.
• All subscription payments need to be made upfront and in full amount to sign up for the membership. There is no provision for a refund once the subscription amount is paid.

TERMS & CONDITIONS

I, hereby authorize and give consent to Anubis Lifestyle Pvt. Ltd. to send me, either through itself or through any third party service provider, from time to time various information / alerts / SMS / other messages or calls or commercial communication, and other services on the aforesaid listed telephone numbers, whether these numbers are registered with Nation Do Not Call Registry/ listed in Nation Customer Preference Register or not. I also confirm that by sending any of such messages / calls, I will not hold ASBL its third party service provider liable / institute complaint under the Teelecom Commercial Communications Customer Preference (TRAI) Regulations, 2010 or such other applicable regulations including any amendment thereof, as may be applicable from time to time. It will be auto renewed every month and if you want to stop this service please write an email to research@adityatrading.com before the due date and call our support number 07676173344 also once the amount is debited from account it will not be refunded.